Terms and conditions

Terms and Conditions for Vodafone telecommunication services

I. General

  • The following terms and conditions apply to all telecommunications services provided by Vodafone (Fjarskipti ehf.) unless special provisions in specific terms or agreements provide otherwise. The person requesting Vodafone telecommunications services (the subscriber) undertakes, on signing or confirming the telecommunications agreement, to comply with the terms and conditions established by Vodafone for the use of the service. In the event that Vodafone has not issued any comment on the agreement within two weeks from the date that access to the service was granted, a binding service agreement will have been established. Vodafone reserves the right to amend the terms and the services. Amendments are advertised on the website vodafone.is with at least one month’s notice before entering into effect.
  • A telephone connection is generally not established to any property unless the owner of the property freely allows the installation of lines and other telephone equipment in the property and on-site. The person requesting the service is under obligation to ensure that the permission of the property owner is obtained.
  • On the signing of the agreement for phone services, the subscriber is allocated a phone number, except in the case of a number transfer, in which case the subscriber will keep the previously allocated number. A situation may arise where Vodafone must, out of necessity, change the subscriber’s phone number. Vodafone will make every effort to cause as little inconvenience as possible in such cases. The subscriber must specifically request number secrecy, locks and other available extra services.
  • The normal processing time of service requests, including requests for new connections to land-line systems, right holder changes, receipts of numbers and other service aspects, such as requests for repairs, is no longer than 14 days from when a request is submitted, unless an event of force majeure prevents performance.
  • In the event a subscriber wishes to assign his service agreement with Vodafone to a third party, the subscriber must apply for such assignation in writing. If there is nothing that prevents such assignment, Vodafone will approve the assignment, provided that the subscriber pays all fees for use of service until such date that the assignation is approved. Vodafone may assign its rights and obligations pursuant to the service agreement with the subscriber, to a third party who can provide the same type of communications services.
  • Vodafone will not be liable if telecommunications connections are temporarily disconnected. However, Vodafone will at all times seek to re-establish telecommunications connections and maintain the quality of the service. In the event of unnecessary delay or repair on the part of Vodafone, the subscriber may claim a refund of the monthly fee in proportion to the time that the connection is suspended. Vodafone is not liable for damages that may be traced to loss of connection, disruptions of telecommunications or other disturbances that may occur in the operation of the telecommunications network, whether such may be traced to line malfunctions, malfunctions in stations or for other reasons.
  • Subscribers of telecommunications services are under obligation to treat equipment that they use and which belongs to Vodafone with due care. Subscribers will be held liable for any loss or damage to such equipment which is not caused by normal wear, as well as any losses in this respect.
  • In the event that the use of a subscriber has substantially negative effects on the processing of telecommunications networks or involves misuse of the equipment and/or services of Vodafone, the company may be forced to refuse the subscriber telecommunications services temporarily or permanently. The same applies in the event that the subscriber, by intent or gross negligence, causes damage to the telecommunications network and/or the equipment of Vodafone. Moreover, the same applies if incorrect information is supplied which is likely to have an effect on the preparations and validity of the service agreement between the subscriber and Vodafone. If the subscriber is responsible for the temporary refusal of telecommunications services, the subscriber must continue to pay the monthly fee to Vodafone. This obligation expires if either party terminates the service agreement.
  • Vodafone reserves the right to process data on the telecommunications use of the subscriber for the purpose of offering the subscriber new subscription options, services or other offers for the subscriber’s benefit.
  • Vodafone reserves the right to contact its customers for business purposes, irrespective of their registration in the telephone book. The subscriber may in all cases decline such relations with Vodafone.

II. Payment terms

  • Fees for telecommunications services are in accordance with price lists issued by Vodafone from time to time. These are available at all Vodafone outlets and on the website vodafone.is. All changes to price lists that involve substantial increases, in excess of general price changes, will be notified to customers by Vodafone with at least one month’s notice and the subscriber may then terminate the service agreement with 30 days’ notice.
  • Subscribers pay for the printing of payment slips, a note fee, according to Vodafone’s price lists. Subscribers may also request that invoices are directly charged to a payment card, in which case no payment slip is issued.
  • The subscriber is fully responsible for payments to Vodafone for the use of services or equipment, irrespective of whether the subscriber has allowed such use or not. In the event that the subscriber loses telecommunications equipment, he shall notify Vodafone of such loss without delay. The subscriber is responsible for all use of the equipment and services relating thereto until such time as such notification has been received by Vodafone.
  • The accounting period for use is from the first day of the month to the last day of the same month. Invoices are sent with appropriate notice before the end of each month, and the final due date is the second business day of the following month. The due date of invoices is 7 days prior to the final due date. In the event that an invoice is paid after the final due date, the subscriber must pay penalty interest from the due date until the date of payment in accordance with Chapter III of Act No. 38/2001 on Interest Rates and Price Indexation. Vodafone may refuse services to a subscriber when 30 days have passed from the due date of a debt and no payment has been made, except in the case of voice telephony services. With respect to fees for the issuance of invoices, reference is made to Vodafone’s price lists.
  • The voice telephony services of a subscriber may be terminated when 30 days have elapsed from the due date of a debt and no payment has been made, with, however, the issue of a written warning at least one month before termination. For the first month after terminating voice telephony services, the phone shall be open for incoming calls to the subscriber. Moreover, the subscriber shall be able to call the emergency number 112.
  • If payment for telecommunications services has not been made within six months from the due date, Vodafone reserves the right to delete the customer’s data. Moreover, Vodafone reserves the right to delete data, e.g. extra Internet addresses, for services that are not invoiced if the service has not been used for six consecutive months.
  • If the subscriber has any comments on the invoices, he must notify of such comments without delay and not later than on the final due date. Otherwise, the invoice will be regarded as accepted.

III. Termination

  • Both parties may terminate the service agreement with at least one month’s notice, except where special provisions apply. The termination shall be in writing and submitted on the appropriate form provided by Vodafone. Termination is based on the beginning of a new accounting period, on the first day of each month.
  • Subscribers on the consumer market are entitled to terminate the service agreement without notice and without payment of penalties when they receive notifications of planned amendments to the terms and conditions.
  • Upon termination of the agreement, the subscriber is under obligation to return any equipment belonging to Vodafone without delay. However, Vodafone may allow a subscriber to keep equipment for certain period in exchange for the subscriber continuing to pay rent for the equipment. In the event that the subscriber is unable, for some reason, to return equipment, Vodafone may charge the subscriber an amount equivalent to the value of the equipment on the date that such equipment was delivered to the subscriber.
  • Vodafone may offer agreements to which the subscriber binds himself for up to six months. In the event that the subscriber terminates such an agreement during the term of the agreement, Vodafone reserves the right to claim from the subscriber the remaining monthly fees in addition to a termination fee.

IV. Other provisions

  • In the event of disputes with respect to the interpretation and clarification of these terms, the subscriber may send a complaint to Vodafone and, as appropriate, to the Post and Telecom Administration.
  • The subscriber is responsible for ensuring he complies with these terms and conditions and laws in general. The Electronic Communications Act No. 81/2003, as amended, applies to telecommunications services. Violation of the terms and rules may lead to termination of services without notice.
  • The subscriber grants Vodafone, by means of his signature or confirmation of the agreement on telecommunications services, the authority to terminate telecommunications services with other service providers.

Terms and conditions for GSM Frelsi (prepaid)

By activating the Frelsi card, the user agrees to comply with the following terms and conditions of Vodafone:

I. Credit validity period

1. General credit

Active credit – 0 to 6 months
The Frelsi subscription can be topped-up directly through the phone by credit card, by scratch card, through online banking, on Vodafone’s website or by calling 1414. Once Frelsi has been loaded, the credit is active for 6 months from the last charged phone call / text message. During this period, you can receive incoming calls even if you run out of credit.

Inactive credit – 6 to 9 months
If the Frelsi number has not been used for the past 6 months, the number will be closed for outgoing calls. You can still receive incoming calls for 3 months. If Frelsi is topped-up within 3 months from the time all outgoing calls were blocked, you can recover your remaining credit and enable outgoing calls.

Lost credit – 9 to 12 months
If Frelsi is not topped-up within 3 months from the time all outgoing calls were blocked, the remaining credit is forfeited and all usage blocked. Frelsi may be activated by topping-up within 3 months from the time all usage was blocked, but all previous credit will have expired.

If Frelsi is not topped-up within 3 months from the time that all usage was blocked, Vodafone reserves the right reclaim the phone number and re-allocate it.

2. Special offer credit

Special offer credits and their benefits apply for 30 days after activation. Any remaining credit expires after 30 days. Credits and the benefits of special offers cannot be transferred between numbers. All credits and benefits will expire if the number is cancelled or the subscription transferred from Vodafone.

3. Krakkafrelsi (children‘s prepaid)

Krakkafrelsi is available for the children of Vodafone Gull mobile phone subscribers. The krakkafrelsi number will receive a monthly credit of ISK 1,500. Krakkafrelsi is dependent on the mobile phone subscription. If the payer of the mobile subscription is in arrears with Vodafone (default is considered to be 30 days from the due date of a debt), the credit will not be activated.

II. Vinur (Friend) discount

Electronic top-ups of Frelsi activate a Vinur (friend) discount to one Vodafone mobile number. With a Vinur discount, the user can talk for up to 60 minutes a day for ISK 0 per minute and send 30 text messages per day for ISK 0 to one Vodafone mobile phone.

The Vinur discount applies for 30 days after top-up. If Frelsi is not electronically topped-up within 30 days, the discount will be cancelled.

The user will have to register the Vinur number at Vodafone to be able to use the discount. The Vinur number cannot be changed until after 30 days have elapsed from the time the previous Vinur number was registered.

III. Frelsi abroad

Frelsi can be used in the majority of countries that Icelanders visit. Information on the countries where you can use Frelsi may be found on www.vodafone.is/frelsi. Calls are charged in real-time in these countries, i.e. as soon as they are made.

You will need to become a monthly subscriber to use your mobile in other countries. In such cases, you will be paying for your usage later. You can register for subscription in Vodafone outlets or by calling Vodafone Customer Care. Your signature, written or electronic, is required. Your subscription will be subject to the general terms and conditions applicable to Vodafone’s telecommunications services.

Please note that it is your responsibility to familiarise yourself with the price list and to find out if Frelsi can be used in the countries to which you are travelling.

IV. Other provisions

Vodafone reserves the right to contact its customers for business purposes, irrespective of their registration in the telephone book. You may, in all cases, decline such relations with Vodafone.



Terms and conditions for the repair of mobile phones

Vodafone’s terms and conditions for the lease/loan of a phone:

  • The lessee has leased/borrowed the above telephone that is the property of Fjarskipti hf. The lessee shall comment on the condition of the phone on delivery if he considers necessary. In the event that he does not do so, he agrees to its condition and is under obligation to return it in the same condition as he received it.
  • The lessee is responsible for all damages that may occur to the phone during the period of lease and/or while it is in his custody. The lessee may also be liable for indirect loss or damage that the lessor may suffer if the phone is damaged or destroyed while it is in the custody of the lessee.
  • The lessee is under obligation to return the leased/borrowed telephone to Fjarskipti hf. when the telephone undergoing repairs is delivered to the lessee and no later than 7 days after delivery. In the event that the lessee does not return the phone within the specified deadline, the lessor will send the lessee an invoice for the value of the telephone in accordance with the price list of the lessor.
  • If a part of the telephone or its accessories, e.g. its charger, is not returned, the lessee will have to pay the value of the missing item in accordance with the price list of the lessor.

Vodafone’s terms as regards the phone undergoing repairs:

  • Repairs involve the requested repairs and possible software updates if considered necessary in the opinion of the technician. Data may be lost during updates unless a back-up is requested.
  • Telephone guarantees are valid for two years from the date of purchase and apply only to malfunctions that can be traced to manufacturing defects.
  • The phone’s warranty does not cover impact or humidity damages. In the event of such damages and where the customer is not willing to pay for repairs, the customer will in any case always have to pay an examination fee. The examination fee is ISK 2,400.
  • The guarantee certificate of the telephone sent for repair must always accompany the phone.
  • Data will only be copied at the request of the customer and to the extent technically possible. Note that Vodafone bears no responsibility for data that is lost during copying or otherwise. The price for copying data is ISK 2,400.
  • If a phone is not retrieved within three months from completion of repairs, Vodafone cannot guarantee its delivery.
  • A cleaning fee, amounting to ISK 5,500, is collected when a phone is cleaned, e.g. due to water/humidity damages. This fee must be paid irrespective of whether the clean-up is successful or not. Vodafone is in no way responsible for the success of the clean-up.
  • If the customer requires a fast-track service, an extra fee of ISK 2,400 is charged.
  • Vodafone bears no responsibility for phone memory cards, and they should therefore be removed from phones submitted for repairs.


Domain terms and conditions

  • Fjarskipti hf. and the undersigned right holder enter into the following agreement for domain services. Fjarskipti hf. will notify of any changes to the terms and conditions and the service aspects with reasonable notice.
  • Fjarskipti hf. is not liable for damages that may result due to use of connections to the Internet or lack thereof. The right holder is personally responsible for making back-up copies of the data stored on his home domain. Fjarskipti hf. is not liable for damages caused by a third party.
  • Fjarskipti hf. will pay the first annual fee and the initial fee for the domain to Isnic and will charge the account of the subscriber in accordance with the price list of Isnic as current.
  • The customer grants Fjarskipti hf., by means of his signature, the power of attorney to apply to Isnic for the above domain.
  • Isnic’s user terms shall always prevail if the corresponding provisions in the terms and conditions of Fjarskipti hf. are considered milder.
  • Isnic must be notified of any cancellation of a domain; see rules at www.isnic.is. The customer must also send written notification to Fjarskipti hf. in the event of the termination of a domain hosting agreement.